Question:
Where can I find Marpac sound machines? Is there a dealer in my area?
Answer:
Marpac sound conditioning products are available through a variety of retail shops and consumer products catalogs. Because we serve a somewhat niche market, our products are not widely distributed. To locate a dealer near you, please call our toll-free number (1-800-999-6962) or send us an e-mail (info@marpac.com) and we will be happy to direct you to a retailer in your area. Alternatively, you can order direct from Marpac by calling the same toll-free number, or you can order on-line at www.marpac.com.

Question:
What is the difference between Sleep Mate and Sound Screen?
Answer:
Other than the name, there is no difference between Sleep Mate and Sound Screen. Both names are registered trademarks of Marpac Corporation and represent different market segments.

Sleep Mate is generally promoted for home use as a sleep aid to help one fall asleep by masking noise or adding sound where it might otherwise be too quiet. It can also be used at home to help promote concentration on work or studies.

Though not exclusive to any particular market, Sound Screen is often promoted for use in offices and/or professional environments where conversation or office equipment noise can be a problem. Increasing confidentiality by masking conversation between a counseling room and waiting area is an example of the many uses of Sound Screen in this environment.

Question:
Can Sleep Mate amd Sound Screen be used overseas?
Answer:
Both models can be used overseas if used in conjunction with a suitable voltage converter and plug adapter.

On special order, we can a build a model #980 equipped specifically for use in countries with 240 volt current. Please call 1-800-999-6962 for more details and pricing.

Question:
Which one of the sound conditioners is the loudest?
Answer:
Sleep Mate and Sound Screen both create sufficient levels of soft, comfortable sound suitable for most applications. However, electronic models have greater volume output and tonal flexibility.

Question:
Will I need a sandbag or some other form of weight to hold Poolkeeper in place?
Answer:
Poolkeeper does not require weights or additional "ballast" to hold it in place. When properly installed, the float housing (the box that goes in the water) fills with water creating a balancing effect. Additionally, the low profile pool deck housing is connected to a hose that also helps stabilize the on-deck portion of Poolkeeper.

For above ground pools, Poolkeeper is equipped with an accessory kit consisting of two small brackets and a nylon strap. Instructions are provided for installing the brackets on the pool ledge of above ground pools and for installing Poolkeeper using the brackets and strap combination.

Question:
At what level does Poolkeeper keep the water in my pool?
Answer:
Poolkeeper is shipped from the factory with a two inch fitting (schedule 80 pipe nipple) installed. On most pools, this will keep the water level between 5-1/2 and 6 inches below the pool deck. For most pools with a conventional skimmer, this is an acceptable level. However, Poolkeeper comes with a one inch fitting for a high water level and a three inch fitting for a lower water level. To maintain water levels lower than seven inches, you can purchase longer fittings from your local hardware or home improvement store.

When properly installed, the pool water level will be positioned at approximately one half or the middle of the Poolkeeper float housing.

Question:
My Poolkeeper makes a noise while adding water to the pool. Is this normal?
Answer:
Poolkeeper is equipped with a patented ball valve/anti-siphon device that works in conjunction with the float assembly to add water to your pool. Water flow through this valve will cause the unit to make a sound. This is normal and lets you know Poolkeeper is doing its job.

Question:
Can I use Poolkeeper to fill my pool?
Answer:
Poolkeeper was designed to maintain pool water at a pre-determined level. Because water passes through a ball valve/anti-siphon device within Poolkeeper, water flow is restricted and the volume is consdierably reduced as compared to an open hose. We advise against using Poolkeeper to fill your pool and recommend using a more conventional source to fill the pool within a couple inches of the desired level and then use Poolkeeper to finish the job.

Question:
Will Poolkeeper operate properly with high water pressure?
Answer:
Poolkeeper works best when the water pressure is between 35 and 70 PSI. In situations where the water pressure is greater then 70 PSI, you should use a water pressure regulator to reduce the pressure to somewhere in this range. You can purchase a water pressure regulator from most local RV centers or you can order one from Marpac by calling 1-800-999-6962.

Question:
Can Poolkeeper be permanently installed in the pool plumbing?
Answer:
Through creativity and ingenuity there is no doubt many of our customers will invent a way to adapt Poolkeeper to a more permanent installation. We strongly discourage modifying Poolkeeper in any manner from its original form. Not only will this void the warranty, but it could also result in irreparable damage to the product.