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Return
Policy/Procedure
- Return
any product purchased directly from Marpac, in new/unused condition
and in its original packaging within 30 days from the invoice
date. Product purchased from Marpac dealers should be returned
to the dealer, not to Marpac.
- Shipping
and handling charges are non-refundable.
- Include
a brief note indicating the reason for return and be certain to
include important information such as the Invoice No. and your
name and address. Also include instructions on the action you
would like us to take: replace, exchange, or credit/refund (charge
card purchases will receive credit to your account, cash/check
payments will receive a refund by check).
- Return
product prepaid (UPS or Insured US Postal Service) to:
| UPS: |
Marpac
Corporation
98 South Trade Way
Rocky Point, NC 28457 |
US
Postal Service: |
Marpac
Corporation
P.O. Box 560
Rocky Point, NC 28457 |
Repair
Policy/Procedure
It
is the policy of Marpac Corporation to handle all requested repairs
in a prompt and efficient manner so that you, our customer, will
not be without your product for a prolonged period of time.
When
returning an item to Marpac Corporation for repair, it is important
that you package the item well to protect it from damage during
transit. Be certain to include your name and return address inside
the package along with a brief note describing the problem you have
experienced with the product. If the item being returned for repair
is out of warranty and repair charges apply (see below), you will
save considerable time by including your repair payment with the
item. Otherwise, you will be notified of the appropriate charges
and repair work will begin after payment is received.
For
UPS or other express courier shipping, send to:
Marpac Corporation
98 South Trade Way
Rocky Point, NC 28457
For
US Postal Service shipping, send to:
Marpac Corporation
P.O. Box 560
Rocky Point, NC 28457
| Model
Number |
Repair
Charge * |
|
| 500,
550, 580 |
$15.00 |
|
| 900,
950, 980 |
$15.00 |
|
| 1100,
1120, 1200, 1200A |
$25.00 |
|
| 1250,
1280, 1288 |
$25.00 |
|
| TSC-300,
TSCI-300 |
$25.00 |
|
| TSC-330,
TSCI-330 |
$25.00 |
|
| TSC-350,
TSCI-350 |
$25.00 |
|
| PK-128,
PK-128D |
$25.00 |
|
*
Add $7.50 to each initial item and $2.00 for each additonal item
as return shipping and handling charges
In
very rare instances, we receive product that is beyond repair or
is not cost effective to repair. If, in our judgement, we find your
sound conditioner to be beyond repair, we will refund any payment
submitted and will give you the option to have the unit returned
to you or discarded.
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